Privacy Policy

This privacy policy governs use of software application QCitizen ("Application") for mobile devices created by Quezon City Local Government. ("QC LGU"). The Application is used to issue a local digital ID to constituents. This digital ID will be used to avail of services provided by and transact with the local government of Quezon City.

  1. Information Collected

    1. User Provided Information:

      The Application allows users to log in to their pre-existing accounts with the local government of Quezon City. To facilitate logging in, the application will collect the following information from the user:

      1. Username
      2. Password

      Other personally identifiable, user-provided information may also be collected including but not limited to:user-identifiable product names and codes, service selections, locations and addresses. Information will be collected depending on the type of service of which the user is availing.

    2. Automatically Collected and Real-time Information

      In addition, the Application may collect certain information automatically, including but not limited to the type of mobile device model in use, devices' unique ID, the MAC address of the mobile device, mobile OS Version and/or location.

  2. Use of Information

    QC LGU collects this information for the following purposes:

    1. To provide customized services to the user
    2. To help monitor and improve the services to users
  3. Third Party

    The information collected is solely owned by QC LGU.

  4. Security

    We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We limit access to this information to authorized employees and contractors who need to know these in order to operate, develop or improve our Application.

  5. Changes to This Privacy Policy

    This Privacy Policy may be updated from time to time for any reason We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval for all changes. You can check the history of this policy here.

  6. Your Consent

    By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy and as amended by QC LGU. "Processing" means using cookies on a computer/ hand held device or using or touching information in any way, including but not limited to, collecting, storing, deleting, using, combining, and disclosing information, all of which activities will take place in the Philippines. If you reside outside the Philippines, your information will be transferred, processed and stored there under the Philippine privacy standards.

  7. Contact Us

    If you have any questions regarding privacy while using this Application, or have questions about our practices, please contact us via email at [email protected]